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What is the shipping time to USA.
Is there a ventless option for the hood? How much are they?
How tall the ceiling will the range hood fit? Is there a extension available for tall ceiling?
Do you ship to Canada? What is the shipping charge?
How long is the warranty?
Do you carry spare parts?
What is your return policy?
Can I pick up locally
Is this brand new product and how are they packed?
How do I get service or warranty?


What is the shipping time to USA.
Shipping the same day. one to five business day to anywhere USA by FEDEX ground. Item in Sunnyvale, CA. A tracking number is provided after receiving the payment.

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Is there a ventless option for the hood? How much are they?
The ventless option are available for range hood model 198 series, GL series and GS series. The charcoal filter is needed for ventless option. The charcoal filter is $19.95 per set.

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How tall the ceiling will the range hood fit? Is there a extension available for tall ceiling?
It fits ceiling height of 7.5 feet to 9 feet. The extension for 10 foot ceiling is available for at the cost of $79 plus actual shipping charge. The brackets for low ceiling height (for 7 feet to 7.5 feet is also available at the cost of $49 plus actual shipping.

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Do you ship to Canada? What is the shipping charge?
Yes, actual international ground shipping charge applies.

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How long is the warranty?
One year USA warranty

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Do you carry spare parts?
Yes, all the parts for the range hood are in stock. please inquire. (motor, glass, halogen light, Fan, metal filter, charcoal filter, mounting brackets, mounting hardware, instuction manual)

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What is your return policy?
Return is accept within 14 days after receive of the range hood. Full refund minus actual fedex shipping charge

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Can I pick up locally
Yes. Please email or call us for direction and appointment. item in Sunnyvale, CA

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Is this brand new product and how are they packed?
These are brand new product, factory packed and imported to USA. These product made for US market. They meet or exceed all the safety requirements.

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How do I get service or warranty?
Call or email us, we provide all the service in USA. Product is of high quality, thousand units sold, never had a warranty issue.

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Last Updated: 21 Jul 2010 16:48:40 PDT home  |  about  |  terms  |  contact
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